Refund policy

Return and Refund Policy for N3WCULTURE:

At N3WCULTURE, we strive to provide high-quality products and excellent customer service. Please review our return and refund policy below: 

1. No Returns or Refunds: - We do not accept returns or offer refunds for any reason, except in cases where the merchandise has been damaged during shipping.  

2. Damaged Merchandise: - If your item arrives damaged, please contact us within 7 days of receiving your order. - To process a claim for damaged merchandise, please provide photos of the damaged item and the packaging.

 3. Incorrect Orders: - If you ordered the wrong size hoodie or your beanie does not fit right, we will not accept returns or issue refunds. - We encourage you to carefully review the size guide and product descriptions before making a purchase. 

4. Contact Information: - For any issues related to damaged merchandise, please email our customer support team at n3wcultureclothing@gmail.com with your order number and photos of the damage. 

Thank you for understanding our policy. We appreciate your business and are here to assist you with any questions or concerns.